GLOSSARY
Lost or stolen cards should always be reported to your card company in the first instance.
Your card company may request you report the loss/theft of your card to a local police station in order to obtain a crime reference number.Delivery of your card and PIN
The banking industry continues to work with Royal Mail (and other organisations
it uses to deliver its cards), to monitor card losses, identify fraud hot spots and take preventative action. Card companies use secure couriers to deliver to high-risk postcodes, or cards may be sent to a customer’s branch for personal collection. Customers may also be required to phone their card companies to activate their
cards before they can be used.
You should:
- Pay attention to card expiry dates. If your replacement card hasn’t arrived, call your bank or building society to check the status of your new cards.
- Ensure you are the only person that knows your PIN. Banks or the police will never contact you in order to ask you to disclose it; anyone who does ask you for your PIN is probably a fraudster. Never write it down or record it.
- Check statements regularly and carefully. If you find an unfamiliar transaction, contact your card company immediately.
- Be extra careful if you live in a property where other people will have access to your mail. In some cases a bank or credit card company could arrange
for you to collect valuable items such as new plastic cards or cheque books
from a local branch. - Contact the Royal Mail Customer Enquiry Line on 08457 740 740 if you suspect your mail is being stolen. Check whether a mail redirection order has been made in your name without your knowledge.
- Tell your bank, card issuer and all other organisations that you deal with immediately if you move home. Ask the Royal Mail to redirect any mail from
your old address to your new one for at least a year.
