Frequently Asked Questions - Financial Fraud - Consumer - Financial Fraud Action UK

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1

Can my partner use my credit or debit card?

2

I want to report information about fraud anonymously, who should I contact?

3

I used my credit card while I was away on holiday and shortly afterwards I received a phone call from my bank to find out if I was really the one who used the card. Why did that happen and what's that all about?

4

As a consumer, where should I report cases of payment fraud?

5

What should I do if I have a complaint about my bank or card issuer?

6

What should I do if I have a complaint about a retailer with regard to a purchase I have made?

7

What should I do if my cards are stolen?

8

How long can a retailer keep your card details for before they must destroy them?

9

Is an unauthorised transaction on your card (however small) considered fraud?

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