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Consumers are warned to be alert for any suspicious phone calls, texts and emails from fraudsters claiming to be from their bank, the police or telecoms companies, following the potential data breach at TalkTalk.

Advice to consumers on steps to take to avoid this type of scam:

Be wary of:

  • Any calls, texts or emails purporting to be from your bank, the police or a telecoms company asking for personal or financial details, or for you to transfer money.
  • Cold callers who suggest you hang up the phone and call them back. Fraudsters can keep your phone line open by not putting down the receiver at their end.


  • Your bank or the police will never call you to ask for your 4 digit PIN or your online banking password, or for you to transfer money to a new account for “fraud reasons”.
  • If you feel something is suspicious or feel vulnerable, hang up, wait five minutes to clear the line, or where possible use a different phone line, then call your bank or card issuer on their advertised number to report the fraud.

Never disclose your:

  • Four digit card PIN to anyone, including the bank or police.
  • Your password or online banking codes.
  • Personal details unless you are sure who you are talking to.

For more information visit Talk Talk.

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