Advice

With fraud on the increase, it is vital you are vigilant and safeguard your personal and financial information. You should be extremely wary of any calls, texts or emails out of the blue asking for your details.

The increase in fraud highlights the growing threat posed by impersonation and deception scams, as well as the growth in sophisticated online attacks such as data breaches and malware.

As banks introduce new security systems to protect customers, criminals are targeting customers directly, using scams to obtain passwords, PINs and passcodes, and in some cases, duping people into transferring money directly to the fraudsters. Criminals are attempting to trick people into handing over the keys to the door.

Banks work extremely hard to protect their customers and use highly sophisticated security systems which stopped £7 in £10 of attempted fraud from occurring last year.

If you think you have been a victim of fraud you should contact your bank immediately. If you have been a victim of fraud you will get your money back. Where customers are duped into moving money to fraudsters, banks will make decisions on refunds on a case-by-case basis.

Remember your bank or the police will never:

  • Phone you to ask for your 4-digit card PIN or your online banking password, even by tapping them into the telephone keypad
  • Ask you to update your personal details by following a link in a text message
  • Ask you to transfer money to a new account for fraud reasons, even if they say it is in your name

If you’re asked to call the number given in the text message and the number is unknown to you or suspicious, call your bank on a number that you trust – such as the one on the back of your card – to check the number and message is authentic.

If you receive an unexpected phone call from an organisation, even if it is one you trust, end the call before providing any information or carrying out any action, and take five minutes to think about what is being asked of you. Call the organisation back on a number which you know to be correct, not one that you have been given. Your bank will never mind you verifying they are who they say they are.

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Be suspicious of any text message that asks you to provide sensitive personal information, passwords or to make transactions

Be very wary of clicking on any link in a text message to ‘update’ or ‘verify’ account details

Be suspicious of unsolicited emails which are supposedly from a reputable organisation, such as your bank or the tax office, and do not click on any links in the email.

Suspect anything or anyone you don’t know – no matter what or who they claim to be.

Ask questions. Whatever a fraudster tries, you have the power to stay in control.

Find out for certain who you’re dealing with. Challenge anything that seems suspect.

End situations that make you uncomfortable. If you feel threatened, contact the police.

Find out more about The Devil’s in Your Details: