Text Message Scams (smishing)

This scam involves a fraudster sending text messages (also known as an SMS) at random to mobile phones. The text messages claim to come from a reputable organisation such as your bank or mobile phone company.

The message will try to trick you into clicking on a link to a bogus website or calling a phone number, usually by claiming you need to “verify” or “update” your details or “reactivate” an account. The criminal will then attempt to get you to disclose personal or financial information, which they will use for their own fraudulent purposes.

Often the messages will attempt to alarm you, claiming that you need to act urgently or face serious consequences.

How to avoid this type of scam:

Be wary of text messages that:

  • are unsolicited and supposedly come from a reputable organisation, such as a bank or credit card company
  • encourage you urgently to visit a website or call a number to verify or update your details
  • request your personal information such as username, password or bank account.


  • do not reply to the text message
  • be cautious about clicking on any links that may be embedded or calling the number in a text message

If you think you might have responded to a text message scam and provided your bank account details, contact your bank immediately.