Your bank or card company should be the first point of contact for reporting fraud. You should also report incidents of fraud to Action Fraud, the national fraud and cyber crime reporting centre for the police. You can contact Action Fraud on 0300 123 2040 or at http://www.actionfraud.police.uk.

Financial Fraud Action UK provides general information and advice on the prevention of payment fraud. We do not offer any investigation or law enforcement related services.

If you want to disclose information confidentially you can contact Crimestoppers.

Crimestoppers is an independent UK-wide charity working to stop crime.

Call Crimestoppers anonymously on 0800 555 111 or visit https://crimestoppers-uk.org/.

If you have a complaint about your bank or card issuer you should contact them directly. If they cannot deal with your complaint by the day after they receive it, they will contact you to let you know they are looking into it. They must tell you about their progress and make sure that you receive a final response within eight weeks.
You can also refer your complaint to the Financial Ombudsman Service (FOS) which is independent and impartial. They will review your complaint by weighing up all the facts. This is a free service. For further information please visit www.financial-ombudsman.org.uk (http://www.financial-ombudsman.org.uk).

Please note that Financial Fraud Action UK can only provide information and advice to help prevent the fraudulent use of credit cards, debit cards and other payment products. We are unable to deal with individual cases, and do not provide investigation or law enforcement related services.

In the first instance, you should contact the retailer with full details of the problem.
If the issue is not resolved to your satisfaction, you should contact your bank or card company and inform them of the disputed transaction. You can find more information in Credit and debit cards – A consumer guide which is produced by The UK Cards Association and can be accessed here: www.theukcardsassociation.org.uk/downloads/index.asp

After you have contacted your bank or card company you can contact trading standards who provide consumer protection information in the UK.

Financial Fraud Action UK can only provide information and advice to help prevent the fraudulent use of credit cards, debit cards and other payment products. We are unable to get involved in individual cases, and do not provide investigation or law enforcement related services.

If your cards have been lost or stolen, you should contact your bank or card issuer immediately. The phone number can be found on your card or bank statement.

The DCPCU has dedicated staff carrying out fraud prevention, working directly with the banking industry, law enforcement agencies, members of the public and retailers (in consultation with their acquirer). The DCPCU also support Financial Fraud Action UK with their fraud prevention campaigns. All requests for speakers from the DCPCU in respect of fraud prevention should be made to dcpcu@dcpcu.pnn.police.uk or Press@ukcards-ffauk.org.uk.

End of year fraud figures are generally available in the March following the year in question and will be published online. Half year fraud figures are generally available in October and relate to the first six months of the year in question. These are also published online.